BOT: “Hello, I’m Stuart. Your assistant.”
CLIENT: “I just submitted an RFQ.”
BOT: “Can you be more specific?”
CLIENT: “LET ME TALK TO A PERSON!”
BOT: Your call is very important to us.
Click.
Never happens with us.
It’s Who You Know.
We’re Who You Call.
A BOT? ARE YOU KIDDING??
You submit an RFQ.
A bot pops up.
“Hi, I’m your assistant. Can you be more specific?”
You give the quote number.
You give the supplier name.
You clarify — again.
Same answer:
“I don’t understand.”
“Can you be more specific?”
You type it one more time...
Then you give up.
Click.
We’ve all been there.
Frustration. No answers. No one to talk to.
We know a company that assures this NEVER happens.
It’s Who You Know.
We’re Who You Call.
#SupplierSupport #RFQHelp #ProcurementFrustration #HetzerAndAssociates
Hello, I’m Stuart.
Your personal assistant.
May I have your name?
James.
Nice to meet you, James.
How may I help you?
I just submitted an RFQ.
I’m not sure I understand.
Can you be more specific?
Quote 23862-B.
AMB Enterprises.
I don’t recognize that.
How may I help you?
I need to clarify something.
Can you be more specific?
I’m connecting you with …
Your call is very important to us…
Your call is very important to us…
Your call is very important to us…
Please continue to hold.
Click.
Sound familiar?
Never happens with Hetzer & Associates. Let’s talk.
It’s Who You Know.
We’re Who You Call.